The 2023 BLS Employment Situation Report reveals a labor shortage and rising wages in the US, with 2.8 million fewer workers and a 5.3% wage increase from Feb 2020 to Jan 2023. The restaurant industry is hit hard with labor shortages, higher costs, and poor customer experience. Automation is being adopted to improve efficiency and customer experience.
This innovative solution integrates AI-powered robots with self-ordering and self-checkout devices, KDS, table trackers, and robot call buttons, enabling the robots to perform multiple roles, from order takers and food runners to table bussers. Their seamless integration into existing workflows optimizes restaurant efficiency and enhances customer satisfaction.
Robot Kiosk’s Order and Pay Solution integrates with restaurant POS systems, allowing customers to order and pay directly through the robot while supporting three payment methods: third-party payment, credit cards, or server call. The user experience is enhanced with voice interaction and touchscreen operation.
Smart Positioning Solution integrates with a restaurant’s POS system, Table Tracker, and delivery robots, allowing customers to choose seats and associate orders with tables. The table tracker will assist robots in identifying the correct table for meal delivery.
Meal Delivery Solution uses delivery robots to transport food and drinks from the kitchen to the table. When the meal is ready, the KDS calls the robot to the pick-up area, and the robot autonomously delivers it to the table. Cup holders are provided for drink stability; up to 30 robots can collaborate for maximum efficiency.
Smart Summon Solution lets customers summon a robot to their table with a button for ordering more food or returning dirty dishes.
Source: OrionStar Robotics